It’s not all good all the time
Who doesn’t love the good times? Those special events that go so well. That account makeover that has long-time partners all a twitter. That simple, wowsy addition to a regular lunch meal that has the kids going crazy.
But, it doesn’t – always – go that way, does it?
We’re told not to be emotionally attached to the outcome. I couldn’t disagree more.
I want you and your team to care about results. The easy emotion is feeling the rush of excitement when your team nails it. It’s the uncomfortable feelings we try to avoid: disappointment, regret, and frustration. I used to dismiss uncomfortable emotions. I’d rally the troops with “it’s all good” and look for the “silver lining” and the “lessons learned.” While there’s still value in seeing the bright side, it wasn’t until I finally let the disappointment hit our shared ego and pride that powerful progress was made.
Speak calmly and plainly. Talk about failed promises to the customer. Talk about commitments to excellence. Ask who is willing to be the best. And when folks say “me” – ask everyone (yourself included) to share what they will do, specifically and concretely, to step up. And, boom. If you do this, you will make the most of whatever went wrong, and your team will ignite a greater feeling of pride and shared responsibility.