We love our friend, coach, adviser Susie Owen.
Susie is an incredible resource for people best practices.
She has been (and will continue to be) a featured MG speaker, like at our most recent company meeting in July.
As we’re back in full swing everywhere, I keep returning to one of her messages.
Everything gets better with feedback (offered in best practice style).  Marlene may never have gotten the wad of paper in the box without it (if that makes no sense to you ask someone who went to the meeting and they’ll explain!).

 

This article, Creating a Feedback-Rich Culture, could have been written by Susie.
Now, and every day, is the time to integrate feedback into your team’s daily routine, especially in an operations environment.
By doing so you make it normal AND less threatening or personal.
There’s a saying we can fall victim to if we’re not careful….”pick and choose my battles.”
Feedback’s not a battle.  It’s how we learn and improve…and survive and succeed.
So when I roll the cart into the dining room to refill the line by dumping from full pan to semi-empty pan, what do you do?
I’ll feel a lot better if you tell me right then “no dumping” than I will later after I’ve done it several times.  And so will our guests.

Contact Us

4944 Old Boonsboro Rd.
Lynchburg,VA 24503
434.384.3663

Want to talk Business?
partner@merig.com

Human Resources
hr@merig.com

Testimonials

Testimonials

The food is just incredible! I really mean it...I hope you know that I am not just saying this. It's so colorful, fresh, and delicious...so special every day!"

Faculty Member 

Just a note to say thank you for all of the delicious food you and your staff serve each day. I never knew kale could taste so good!

Administrator 

Outstanding food, outstanding service, outstanding people. I brag about MG to my peers at other schools, and even to my friends and family!

Administrator 

Thank you so much for all the gluten-free options this year! All of your staff have been so helpful. They make a point to come up to me at meals and let me know what options you have for that meal. Salads are great, but sometimes a warm meal is just what you need!

Faculty Member 

Thanks for all of the good work you and your team did to ensure that last night’s welcome gathering for new faculty went off without a hitch. I’m so grateful for Team MG working so hard to make sure things are done the right way.

Head of School 

It’s an understatement to say we were surprised by the excellent quality of the food. We could not recall having a better tuna dish, even at the four-star resturants we frequent in Raleigh. Duke Integrative is a special place.

Guest 

Many times I find a favorite thing out of the many items served during lunch, and although the featured spinach and fruit salad was visually stunning; the SHOUT OUT winner of the day hands down was the very delicious unassuming Vegetarian Pinto Beans!!! The onions were glistening and the peppers served as a complimentary color to the two different shades of beans...I have one regret and that is I didn’t think to take a picture!

Administrator 

Thank you for making pimento cheese today! It not only is divine, but also hit the spot. I now regret wasting 62.5 years of life on this planet in which I did not eat this heavenly mix. As I explore different recipes in my home kitchen I will try my best to live up to the standard demonstrated by what I had today.

Faculty Member 

Everything was wonderful...as usual! The food was scrumptious...and the weather was gorgeous!

Conference Client 

I would not change a thing! Your staff was not only professional, but warm and caring. They truly set the tone for a memorable night. The food was delicious...our family and friends left with hearts and bellies full!

Catering Client 

I just wanted to thank you so much for all the delicious food at Duke. Your food was such a happy and positive experience and it made the days there so much more enjoyable to eat healthy, but tasty, great food.

Client 

Thanks for the delicious soup and the new harvest salad - and thanks for removing half the calories out of the Farm Basket brownie...haha.

Resident 

THANK YOU for your help today with the open house! Our visiting families raved about the personalized environment. We had a student tell us that Guilford went from his 3rd to 1st choice!

Administrator 

Thank you for all of your hard work on the meals and breaks for the Alumnae Board. The food was outstanding; everyone raved about each meal. Favorites included the grits on Saturday morning and the butternut squash soup on Sunday. YUM!!!

Administrator 

The amazing characteristic is that, on a day by day basis, you give us nutritious, varied, interesting, delicious food...not just something special for company. Please know how much you are appreciated and loved by this community.

Conference Administrator